SNS Product Return Policy
Sierra Natural Science, Inc. strives to provide superior customer service. Should you find our products to be defective please fill out a products return form and return. List the reason for return of the product and describe any defects with a digital photo. Sierra Natural Science will issue a RMA (Return Merchandise Authorization) number. No returns will be accepted without an RMA number.
Product may be exchanged or returned for credit. We do not issue refunds for product returned. Customers are responsible for all shipping costs unless there was an error in filling the order. Returns shipped freight collect will be refused. We do not credit or refund shipping charges.
We do not accept returns for any reason other than manufacturer defect. Returned product is subject to inspection before issuing a credit or exchange. For product credit, product(s) must be returned unused and in resalable condition. Bottles that are damaged due to human miscue (i.e., improper storage and handling) are not considered defective and are not eligible for replacement.
Upon arrival, goods will be evaluated for credit or replacement. Any item deemed defective by SNS will be replaced or a credit issued towards future product at discretion of SNS. Each return is subject to a 25% restocking charge. Any claim of shortage, damage, defects or wrong items must be submitted within 15 days of receipt. Any product damaged by the freight carrier cannot be returned for credit. Contact the freight carrier directly to file a claim.
Return Policy for Expired Product.
All SNS products have a 2 year shelf life from date the product is shipped. Expired product can be returned up to 6 months after expiration for either credit or exchange at our sole discretion. RMA number must be obtained. No returns will be accepted without an RMA number. At our discretion additional fees may apply (i.e. disposal fees, shipping, fee’s associated with state and local agencies, etc.).
Please submit product return requests to firstname.lastname@example.org. For questions or to obtain an RMA # please call 831-757-1702.
Product Return Address:
Sierra Natural Science, Inc.
Attn: Returns Department
1031 Industrial St., Unit C
Salinas, CA 93901